Complaints procedure.

How to complain

1. Email team@worpra.co.uk with your name, postcode and what has happened.
2. We acknowledge the complaint and confirm what information we need.
3. We investigate with the relevant survey, design, installer or handover records.
4. We respond with the outcome and any proposed remedy.
5. If an external escalation route applies, we will explain it in writing.

The external escalation wording should be finalised once Worpra's formal route is confirmed.